*Please Note: Banking institutions can take up to 7 days to process refunds.
Returns at Colasene just got a whole lot easier! When you need to return an item you are going to need to fill out this form and we will get back with you. Use the form to explain why you are returning the item(s) and the action you would like taken with the return. Colasene does not cover or refund shipping charges to return an item.
There is no longer a need to call in for a Return Authorization. We are no longer requiring you to call in to receive an RA number for your return. You will use your order number as your Return Authorization. Make sure you mark your order number on the outside of the package being shipped back to Colasene. This can be done by using the return label that is included on the top of our new invoice. Please do not refuse packages as we will charge a 25% restocking fee.
How long do I have to return an item? You have 14 days from the day you receive the shipment to have the item back to us for it to be eligible for a refund or store credit. So please check your order when it arrives to make sure everything is correct and fits just how you want it. Please do not send back items after this time frame as the return will not be processed and the cost of shipping the return back to you will be your responsibility.
What can you return? Colasene only accepts items back that are unworn and unused. We will also not take back items that smell of smoke, perfume, or body odor. Please be sure to try on your merchandise in a smoke-free environment. Clothing that has metallic coloring has a tendency to discolor when exposed to lotions, perfumes, oils, or normal washing. Items that have been discolored will not be accepted as a return.
All items must be returned to us in new resalable condition, with all packaging and tags.
What will be done with my return? Once the item(s) are delivered to our warehouse we will put them into processing to check the condition of the items and eligibility of the service. Shipping charges on original order will not be credited back. When the return is verified as valid we will credit the original payment method. The credit process may take up to 14 days.
We are no longer offering exchanges. If you would like a different item in place of the one you have you can place a new order and do a return for a credit. This is much faster and easier then doing exchanges. In the event that you do not receive your product, you will be able to get a replacement of that item. If a replacement is not available then we will issue you a store credit.
Another option is when you are placing your order and you are up in the air about what size will work best, you can order two different sizes and return the one that doesn’t fit the way you want. Please be sure to return the second item to us in a timely manner.